Privacy policy

At Rovixo, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Rovixo and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
When you visit or make a purchase from our store, we collect certain information to fulfill your order and improve your shopping experience:
  • Personal Information: Name, shipping address, billing address, mobile number, and email address.
  • Order Information: Details of the products you purchase, tracking history, and payment method choice.
  • Device Information: IP address, browser type, time zone, and cookies to help optimize our store loading speed.
2. How We Use Your Information
We use the information we collect in various ways, including to:
  • Provide, operate, and maintain our online store website.
  • Process and ship your orders through our dropshipping fulfillment partners (DropDash/Unicsi).
  • Send you order tracking updates via SMS or Email.
  • Verify Cash on Delivery (COD) orders via WhatsApp or phone call to prevent fake orders.
  • Understand and analyze how you use our website to improve our products.
3. Sharing Your Information with Third Parties
We only share your personal data with trusted third parties that are essential to run our business:
  • Fulfillment & Sourcing Partners: We share your name, phone number, and address with DropDash / Unicsi and courier companies (like Delhivery, Xpressbees) solely to pack and deliver your orders.
  • Shopify: Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
4. Data Security & Cash on Delivery (COD)
We implement a variety of security measures to maintain the safety of your personal information. We do not store or collect your private credit/debit card numbers as most transactions are processed through Cash on Delivery (COD) or highly secure automated payment gateways.
5. Your Rights
You have the right to request access to the personal data we hold about you, to correct any inaccurate information, or to request the deletion of your personal details from our database once your order is successfully fulfilled.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:
  • 📩 Email Support: support@rovixostore.shop